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Key Concepts
  • The Service Management System
  • Service Management Areas of Expertise
  • The Operational Alignment Models
  • The Business Planning Framework
  • The Performance Management Framework
  • The Supporting Lifecycles
  • The Policy Framework
  • The Service Lifecycle
  • The Service Transaction Engine
  • The Governance Framework

Knowledge Domains
  • USM0XX: Introduction to Knowledge Domains
  • USM1XX: Service Customer Management
  • USM2XX: Service Fulfillment Management
  • USM3XX: Service Quality Management
  • USM4XX: Service Delivery Management
  • USM5XX: Service Operations Management
  • USM6XX: Service Infrastructure Management
  • USM7XX: Service Value Management

Useful Links
  • The USMBOK Home Page
  • Best Practice Statement Library
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The Universal Service Management Body of Knowledge (USMBOK™)

Mappings of USMBOK to Common Frameworks

Information Currently Unavailable

Published: October 1st, 2008

Next scheduled publication date: December 6th, 2008.

The USMBOK embraces any and all useful sources of information that extend its usefulness. These sources tend to include industry frameworks and reference models offered by commercial organizations, independents and vendors, such as:

  • IBM's Reference Model PRM-IT;
  • Microsoft's Operations Framework (MOF);
  • IT Infrastructure Library Version 3;
  • Control Objectives for Information and related Technology (COBIT).

Some of these frameworks have been recently changed and the information you are looking for is being updated and currently unavailable. The mappings will be republished here on or around December 1st, 2008.

For more information please contact us directly at: info@servicemanagement101.com.


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