The Universal Service Management Body of Knowledge (USMBOK™) is derived from published literature and the accumulated experiences of practitioners in the service management profession. It continues to evolve as the profession evolves, through open dialog and representation.

The USMBOK is a ‘living’ reference for, and of the profession. It is available in two forms, via this web site as a summary, and in a much more detailed and comprehensive published form - the GUIDE to the USMBOK.

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The USMBOK is also available to be used as the basis for professional training and a standards-based qualification scheme designed further the professional development aspirations of individuals working for an organization, consultants, and consulting organizations.