USMBOK Home Page
Access the ShopShop | Forums | Support
Introduction Code of Conduct Career Headquarters
Communities Community Membership Community Sponsorship Community Partnership Community Leadership Service: Connections™ Join Today
USMBOK™ USMBOK Best Practices USMBOK Key Measures USMBOK Extensions USMBOK Mappings USMBOK Governance Council
Program Overview Credentials Approved Education Provider Program Professional Development Credits Continuing Certification Requirements Qualifications Governance Council
Webinars
USMBOK Support USMBOK Forums
Introduction to ITSM-COE™ Curriculum Student Portal Classroom Events Web Events
About the USMBOK Permissions Linking to the USMBOK
Key Concepts
  • The Service Management System
  • Service Management Areas of Expertise
  • The Operational Alignment Models
  • The Business Planning Framework
  • The Performance Management Framework
  • The Supporting Lifecycles
  • The Policy Framework
  • The Service Lifecycle
  • The Service Transaction Engine
  • The Governance Framework

Knowledge Domains
  • USM0XX: Introduction to Knowledge Domains
  • USM1XX: Service Customer Management
  • USM2XX: Service Fulfillment Management
  • USM3XX: Service Quality Management
  • USM4XX: Service Delivery Management
  • USM5XX: Service Operations Management
  • USM6XX: Service Infrastructure Management
  • USM7XX: Service Value Management

Useful Links
  • The USMBOK Home Page
  • USMBOK Knowledge Articles
  • Best Practice Statement Library
  • Key Performance Measure Library
  • Guide to USMBOK
  • USMBOK Discussion Forums
  • USMBOK Support Service Desk

The Universal Service Management Body of Knowledge (USMBOK™)

Contact US

This site service is provided by Service Management 101. Service Management 101 is represented in the United States by Service Management 101 LLC.

United States

Service Management 101 LLC

Address

297 Kingsbury Grade Suite D
PO Box 4470
Stateline
Nevada 89449

Phone +1 (775) 580 8533
Email info@servicemanagement101.com

Tell a FriendTell a Friend
Home | Contact us | IP Guidelines | Terms and Conditions | Privacy Policy | Copyright © 1990-2008 IMC
©USMBOK®