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Key Concepts
  • The Service Management System
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  • The Operational Alignment Models
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  • The Supporting Lifecycles
  • The Policy Framework
  • The Service Lifecycle
  • The Service Transaction Engine
  • The Governance Framework

Knowledge Domains
  • USM0XX: Introduction to Knowledge Domains
  • USM1XX: Service Customer Management
  • USM2XX: Service Fulfillment Management
  • USM3XX: Service Quality Management
  • USM4XX: Service Delivery Management
  • USM5XX: Service Operations Management
  • USM6XX: Service Infrastructure Management
  • USM7XX: Service Value Management

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The Universal Service Management Body of Knowledge (USMBOK™)

About the USMBOK

V2010.1a E-Book Now Available!

Published: January 24th, 20108

The e-book version of the USMBOK, Version 2010.1a, is now available for download and purchase. The e-book version is a 25-30Mb sized file and contains both the complimentary sample and the full version.

A purchase is required to access the full version and this can be made directly from the e-book itself. When a purchase is successfully processed a separate email will be sent within 24 hours containing the access code required to activate the full version.

The e-book version is an executable file that requires occasional Internet access to remain enabled. It ONLY runs on a Windows OS platform and will not work on a Macintosh/Apple PC. You cann copy or print from the ebook.

For further help please feel free to visit the Service management 101 support site at: http://www.sm101-support.com

You can download the sample version of the e-book here.

The hardcopy version is available from the following online stores:

Service Management 101

Service Management Society

For more information please contact us directly at: info@servicemanagement101.com.


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