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USMBOK™: USM630
Service Systems Management
The IEEE Standard Glossary of Systems Engineering (IEEE STD 610.12) defines a ‘system’ as “A collection of components organized to accomplish a specific function or set of functions”. In the context of service management, the components would include hardware, software, people and processes not already managed by other competencies, such as operations level and application management.
Systems management is the term used to represent the policies and procedures involved in managing the application infrastructure and includes:
- Managing routine housekeeping activities to backup and restore data;
- The monitoring of the operational health of systems;
- Conducting manual and automated software and hardware diagnostics;
- Creation of a forensic record of operation, maintenance and use;
- Checking the integrity of data and information;
- Performance monitoring;
- Virus protection through techniques such as firewall management;
- Repair and maintenance of systems;
- Generation of management reports.
Charter Statement:
- To manage the systems infrastructure of services and ensure they are efficiently maintained, monitored and repaired.
Service Systems Management Quick Links
Best PracticesKey Performance Measures
Additional information on this topic is included in the Guide to the USMBOK and supporting reference materials.
Key Objectives
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The following key objectives are just some of those commonly found within this topic's standard operating practices:
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Key Concepts
The following key concepts are just some of those commonly found within this topic's standard operating practices:
- Further information is available in the Guide to the USMBOK
Key Artifacts
The following key artifacts are just some of those commonly found within this topic's standard operating practices:
- Further information is available in the Guide to the USMBOK
Major Activities
The following major activities are representative of those commonly found within this topics's standard operating practices:
- Further information is available in the Guide to the USMBOK
More...
The USMBOK provides a significant amount of additional information on each element of the framework, including this area. The additional information includes:
Best Practices :
Best practices represents a technique or method that through experience and research has reliably led to a desirable level of operation. The USMBOK provides specific guidance on the 'best practices' required to design, implement and sustain an efficient and effective operation and offer these through a subscription based service, the
Best Practice Statement Library.
Key Performance Measures :
The efficiency and effectiveness of an operation is measured through its 'performance'. The Performance Management Framework (PMF) provides three levels or types of measures to help manage performance from the strategic, tactical and operational perspective.
The USMBOK provides specific guidance on these 'key performance measures' through a dedicated, subscription based service, the
Key Performance Measure Library.
Extensions:
An 'extension' is an approved additional relevant reference to the USMBOK and typically in the form of :
- A book or publication with an ISBN or similar reference;
- A website page or pages;
- A white paper;
- A personally penned article or report;
- A periodical article or newsletter item;
More information on the available extensions and how they may be accessed or contributions submitted can be found here:
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