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USMBOK™: USM440
Service Capacity Management
The capacity of an organization represents its ability to perform work given a known or expected level of demand. Various types of capacity, ‘resources’, are often combined to perform the work, such as space, labor, equipment, materials and technology. ‘Capacity competence’ is a term used to describe the amount of work an organization can achieve from its current planned capacity.
Some organizations are able to combine their capacity resources more efficiently to achieve a higher ‘capacity competence’ level and increased throughput of work. The common element of capacity is time. Capacity in the form of resources is the major element in the cost of doing business, more typically termed in accounting terms ‘Cost of Goods (COGS)’.
Capacity management enables you to understand precisely where and why resource costs are incurred and to prepare for future customer needs. Capacity Management enables you to invest at the right time and take advantage of ‘planned buying’ methods and reduces the likelihood of incorrectly allocating or wasting finite and costly resources.
Charter Statement:
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To ensure IT has sufficient resources to meet the agreed service performance objectives of the business user community, now and in the future, at an optimal and agreed cost.
Service Capacity Management Quick Links
Best PracticesKey Performance Measures
Additional information on this topic is included in the Guide to the USMBOK and supporting reference materials.
Key Objectives
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The following key objectives are just some of those commonly found within this topic's standard operating practices:
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Key Concepts
The following key concepts are just some of those commonly found within this topic's standard operating practices:
- Further information is available in the Guide to the USMBOK
Key Artifacts
The following key artifacts are just some of those commonly found within this topic's standard operating practices:
- Further information is available in the Guide to the USMBOK
Major Activities
The following major activities are representative of those commonly found within this topics's standard operating practices:
- Further information is available in the Guide to the USMBOK
More...
The USMBOK provides a significant amount of additional information on each element of the framework, including this area. The additional information includes:
Best Practices :
Best practices represents a technique or method that through experience and research has reliably led to a desirable level of operation. The USMBOK provides specific guidance on the 'best practices' required to design, implement and sustain an efficient and effective operation and offer these through a subscription based service, the
Best Practice Statement Library.
Key Performance Measures :
The efficiency and effectiveness of an operation is measured through its 'performance'. The Performance Management Framework (PMF) provides three levels or types of measures to help manage performance from the strategic, tactical and operational perspective.
The USMBOK provides specific guidance on these 'key performance measures' through a dedicated, subscription based service, the
Key Performance Measure Library.
Extensions:
An 'extension' is an approved additional relevant reference to the USMBOK and typically in the form of :
- A book or publication with an ISBN or similar reference;
- A website page or pages;
- A white paper;
- A personally penned article or report;
- A periodical article or newsletter item;
More information on the available extensions and how they may be accessed or contributions submitted can be found here:
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