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Primary Elements
  • The Service Management System
  • Service Management Areas of Expertise
  • The Operational Alignment Models
  • The Business Planning Framework
  • The Performance Management Framework
  • The Supporting Lifecycles
  • The Policy Framework
  • The Service Lifecycle
  • The Service Transaction Engine
  • The Governance Framework

Knowledge Domains
  • USM0XX: Introduction to Knowledge Domains
  • USM1XX: Service Customer Management
  • USM2XX: Service Fulfillment Management
  • USM3XX: Service Quality Management
  • USM4XX: Service Delivery Management
  • USM5XX: Service Operations Management
  • USM6XX: Service Infrastructure Management
  • USM7XX: Service Value Management

Useful Links
  • The USMBOK Home Page
  • USMBOK Knowledge Articles
  • Best Practice Statement Library
  • Key Performance Measure Library
  • Guide to USMBOK
  • USMBOK Discussion Forums
  • USMBOK Support Service Desk

The Universal Service Management Body of Knowledge (USMBOK™)

Service Connections™: Discussion Forums

Access the Service Connections USMBOK Forums


The "Service Connections" service hosted by Service Management 101 provides the service management professional community with the opportunity to discuss all aspects of service management, exchange ideas and views, and contribute to, and extend the Universal Service Management Body of Knowledge (USMBOK).

Get Involved, Get Informed, Get Enabled .

The Service Connections site provides the following services:

  • A discussion forum for the USMBOK in general and for each of the Knowledge Domains and Knowledge Areas;
  • A discussion forum for how to extend the scope and content of the USMBOK;
  • A download area for complimentary USMBOK related documents;
  • Blogs managed and moderated by industry thought leaders.

The USMBOK area of the Service Connections service is provided on a complimentary basis in exchange for a registration and the opportunity to receive occasional information on USMBOK related items.

Accessing Service Connections™

The USMBOK discussion forums can be accessed here:

Access the Service Connections USMBOK Discussion Forums
Register as a Service Connections™ Member


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